Accessing the consultancy support couldn't be easier. Below we have listed our Approved Consultants. To discuss your requirements simply contact one of the consultants below for more information:
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Kathy Baker, Quality Development Manager of Social Firms UK, joined the network of Customer First UK Approved Consultants in 2008. Social Firms UK is a leading umbrella organisation within the third sector, that supports the growth and development of enterprises whose mission is the employment of people who are severely disadvantaged in gaining employment.
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With an innovative and professional approach to customer service, proven throughout many years working across several sectors (including financial services, retail and leisure) Mark has led “customer first teams”, developed “get it right first time” service measurement systems as well as being “customer champion” to launch new products and services to market. Mark established Whitewall Services to provide advisory services to create quality oriented customer service experiences and their continual delivery improvement.
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Involved with Customer First since 2001, Tim delivered the first Customer First assessment and has now assessed around 90 organisations against the Customer First Standard. With assessor experience, Tim is able to support and advice organisations on the approach to achieving the Standard.
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Red Vanilla is led by Jon Colman - a Chartered Member of the Chartered Institute of Personal and Development (CIPD). Red Vanilla is a Sheffield based Training and Development Consultancy, find out what Red Vanilla can offer you by clicking through to Jon's profile.
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Bayo's background is largely within the FE sector, working as an Approved Consultant for Lambeth College Bayo offers a range of services to support organisations interested in exploring the Customer First Standard