'We wanted to achieve a quality standard that challenged us and moved us forward, rather than just being a rubber stamp.'
Voluntary Action Sheffield
14/01/2009
What Were The Benefits of Being Assessed?
It helped us to focus on what we do well and less well and make improvements as a team.
The (robust) assessment and endorsement from an external assessor is very affirming for staff and the organisation.
What Improvements Followed?
We became more consistent across the organisation in our dealings with customers
We improved our procedures and systems such as our management information system; and ways of gathering customer feedback
Why Are You Recommending Customer First?
The framework is an excellent tool to help you focus on what you do as an organisation in relation to customers. We always aim to provide the best possible services to customers and we feel gaining Customer First is an important additional endorsement of this.
Contact Name
Sue James,
The Circle,
33 Rockingham Lane,
Sheffield,
S1 4FW
Contact Telephone
0114 253 6607
Contact Email
s.james@vas.org.uk
Contact Website
http://www.vas.org.uk
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