The Customer First Standard
Your journey to achieving the Standard is practical, developmental and really value-adding. The key milestones along your journey include:
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Building Customer Relationships
- How do you identify and then meet your customers' needs?
- How do you follow up your customers?
- What practices are in place to deal effectively with customer complaints and queries?
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Maximising Market Awareness
- What is your approach to understanding the market?
- How is the target market identified?
- How are your services improved and new ones developed to better meet your customers' needs?
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Developing your People
- How do your people understand and assess customers' requirements?
- Are your recruitment methods ensuring you have the best person for each position?
- How do you ensure that your people are continually developing their skills so they can provide the best service to your customers?
The 32 Statements