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We will keep you up-to-date with the latest Customer First UK progress and the key issues in the wider customer services marketplace.

Use Customer First UK's Expert Consultancy Services

11/03/2010

Developing and strengthening your business’s customer focus can be complex and challenging, where do you start and how do you begin to make those crucial steps to making change happen? Our network of Approved Consultants has the expertise, knowledge and skills to work with you to find solutions.

Customer First expands network of Approved Consultants.

02/03/2010

Customer First is looking for top performing consultants to join our network and work alongside our national partners in supporting UK businesses to achieve the Customer First Standard.

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Lack of complaints could be significantly damaging your business

11/02/2010

Research shows that an organisation's strongest advocates are actually created from those who have had their complaints addressed to their satisfaction. Customer First expert, Tariq Mahmood of Insight 100 shares his Top 6 Tips on turning your detractors into your best advocates.

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Can we build loyal customer relationships by 'loving' the ones we're with?

11/02/2010

Inspired by Valentine's Day, Frea O'Brien, General Manager of Customer First UK, asks 'Can we learn anything from the advice of love gurus out there, on how to build lasting relationships......with our customers?!'

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Talking Heads Interview with Don Hales, National Customer Service Awards.

26/01/2010

As the founder of the National Customer Service Awards, Don Hales is the man in the know when it comes to customer service. From the early days of his career, Don has always known the value of good customer service. Here he talks to Customer First about his own customer service experiences.

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The real battle for customers starts now

26/01/2010

James West of Customer Strategy Magazine asks Frea O'Brien, General Manager of Customer First UK why businesses are struggling to grasp reasons behind mass customer defections during the recession.

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Newsletters Who's achieved the Customer First Standard? Read about the difference the Standard is making