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What's the latest?

We will keep you up-to-date with the latest Customer First UK progress and the key issues in the wider customer services marketplace.

Customer First is now recruiting for the Network of Approved Consultants

04/07/2008

Customer First is now recruiting professional experts with a passion for customer service excellence. We're looking for individuals with a track record of organisational development to support our customers to achieve the Customer First Standard

Riding the Storm as Recession Fears Grow

03/07/2008

As fears grow a balance needs to be struck between cutbacks and grasping opportunities. The secret is on focusing on the fundamentals and keeping your existing customers. Gerald Michaluk argues that this is where the Customer First Standard comes into play as a significant tool in an organisations armoury.

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Talking Heads - Meet New Owner George Derbyshire

01/07/2008

With the majority of his members committed to the Customer First Standard, the Chief Executive of the National Federation of Enterprise Agencies (NFEA) has been a long standing ambassador of Customer First. So much so that he recently bought the company in a joint acquisition. Find out what makes him tick.

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Is the UK Service Sector fit for champions?

01/07/2008

This recently posed question features in the latest issue of the Insititute of Customer Service's magazine. Is the UK Service Sector ready for the 2012 Olympics? Well, Customer First organisations have a head start - they're proving that they're fit for purpose.

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Acquisition launches new era for Customer First

05/06/2008

Customer First has been acquired in a joint partnership between QED Professional Development Ltd and the National Federation of Enterprise Agencies. The deal will secure an exciting platform for future growth which will see the Customer First Standard developed internationally.

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Triangle Fusion, Train to Gain broker are awarded the National Customer Service Award - Putting the Customer First®

23/04/2008

In 2006, Triangle Fusion won a tender to broker the multi million pound government UK adult training programme 'Train to Gain'. One year on they achieve national status by 'Putting the Customer First®'

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Newsletters Who's achieved the Customer First Standard? Read about the difference the Standard is making