What's the latest?
We will keep you up-to-date with the latest Customer First UK progress and the key issues in the wider customer services marketplace.
30/09/2007
A Peterborough-based business has become the first accountancy practice in Eastern England to achieve the Customer First Standard
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30/09/2007
The Customer First Standard has been adopted by over 600 organisations and now has a UK national presence. Following the success of exhibiting at national conferences, the interest in the Standard across the UK and from international organisations has been overwhelming proving that organisations are making customer service their number one business priority.
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28/09/2007
All businesses and organisations have to communicate with their customers, are the ways you communicate with your customers achieving the results you want? Jon Colman, Director, Red Vanilla suggests why, how and when you could effectively ensure your message is heard.
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27/09/2007
A workforce assessment and development business has become the first company in Scotland to gain formal recognition for its high standard of customer service.
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26/09/2007
What's the difference that makes the difference? Steve Hinton, QED Consulting asks 'Can there be a universal formula that predicts and guarantees how your organisation will perform, all day and every day?
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