What's the latest?
We will keep you up-to-date with the latest Customer First UK progress and the key issues in the wider customer services marketplace.
13/11/2009
Dealing with customer complaints efficiently and effectively is a vital part of delivery top notch customer service.
All customers have the right to complain, as well as the right to have their issue dealt with quickly with a suitable result.
Here we bring you seven tips taken from Bill Hogg's MyCustomer.com blog, on dealing with unhappy customers and taking learning away from the experience.
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09/10/2009
Building a team is essential part of creating a team that delivers award winning service. Employees need to be focused, empowered, involved, and motivated, in order to achieve goals together and drive the team forward to success.
Here we bring you our top 10 tips and reasons for using team building to create a top quality service to customers.
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01/10/2009
From October to December this year, Customer First UK will be participating in a whirlwind tour nationwide, as part of Barclays 'Let's Talk Preparing for Growth' programme.
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01/10/2009
From the 5th to the 9th October, Customer First UK will be participating within the annual celebrations of National Customer Service Week.
In it's 8th year of running, the week looks to highlight and recognise the importance of customer service within business.
Read on to find out more about the activity Customer First UK will be carrying out during the week, as well some ideas of fun ways you can celebrate and recognise your efforts to providing good customer service
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29/09/2009
With National Customer Service Week 2009 just around the corner, Customer First UK brings you ten top ideas for celebrating your own organisations customer service efforts.
Great customer service should be celebrated all year round as a recognition to staff, but also as a motivator and reminder of how vital customer service is.
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