What's the latest?
We will keep you up-to-date with the latest Customer First UK progress and the key issues in the wider customer services marketplace.
22/09/2009
Customer service complaints to banks have shot up by 30%.
It is reported now that two out of every three complaints made is about a bank, showing that customers are not receiving the service they deserve.
It has recently been revealed though that the banks are now starting to 'dig their heels in' and are not acting in favour of their customers.
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14/08/2009
Results from the latest UK Customer Satisfaction Index have shown that customer satisfaction within the UK is on the up.
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07/08/2009
A neccessary upgrade to our electricity network, means that most of us will now face an increase in our bills over the next five years. In light of this, regulator Ofgem has highlighted the need for customer service levels to improve if customers are expected to pay more.
This article, written by the BBC, explains that during a difficult time, people can only be expected to pay more, if they are receiving a top class service that reflects this.
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30/07/2009
Here at Customer First we are strong believers in customer loyalty. Click through to read an article by General Manager at Customer First UK, Frea O'Brien, on how keeping customers happy will ensure they are loyal forever.
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29/07/2009
Some of the countries leading banks have been named as having the most unsatisfactory current accounts, in research carried out by consumer group Which?
This article, taken from the Telegraph last week, looks at how unhappy our nation is with the service they receive, setting in place that these organisation really need to start putting their customer first.
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