What's the latest?
We will keep you up-to-date with the latest Customer First UK progress and the key issues in the wider customer services marketplace.
29/07/2009
A new research report from accountants and business advisors BDP Stoy and Hayward LLP has revealed shocking figures showing the 74% of consumers would leave a store if they experienced bad service; Bad news for retailers.
The following report details over the last 12-18 months consumer attitudes have changed, and are now demanding a high quality service from all.
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01/07/2009
On Sunday 28th July 2009, Customer First UK completed the Race for Life run in aid of Cancer Research.
Read on to find out how we got on!
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29/06/2009
'Effective contact with your people has a higher impact on customer loyalty than advertising.' Research from Smith and Co. also shows that there is an 85% correlation between the way your employees feel about your brand and the way your customers do.'
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29/06/2009
A recent report has seen a surge in the number of complaints made by students against their universities.
Since tutition fee costs were controversially raised last year, universities are now finding that their students are wanting real value for money from their investment.
This article looks at why complaints are being made, and how good customer service delivery and Customer First can help.
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29/06/2009
Customer First is looking for top performing consultants to join our network and work alongside our national partners in supporting UK businesses to achieve the Customer First Standard.
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