Customer First unveils new national assessment body.
G4S Assessment Services, part of the world’s leading security solutions company, has a thriving quality and standards assessment division, which will work alongside Customer First’s existing assessment bodies to support take-up of the customer service standard as demand continues to grow.
G4S, which has 100 full and part-time assessors and offices throughout the UK, will support Customer First from its office in Tewkesbury, Gloucestershire.
The G4S quality and standards assessment division has a strong presence in the UK’s large finance and hospitality sectors, including VisitBritain and the Government’s new Customer Service Excellence Standard and also works with a significant number of FTSE 100 companies.
G4S Assessment Services general manager, Simon Murphy, says: “We are delighted to be supporting Customer First UK. We see our role as helping to champion the brand and making a very real contribution to the growth and visibility of the standard.
“Being able to act as `sector champions’ when carrying out assessment work appeals to us and we see this as helping to create a co-operative, rather than competitive, spirit between the different assessment bodies.
“Our role in assessing and supporting Putting The Customer First is an excellent fit with our other assessment work. All the standards against which we currently assess contain an element of customer service and, as a result, we have considerable experience of identifying and benchmarking in this area.
“During the last ten years as an assessment body we have developed innovative approaches to administering and assessing quality standards which we believe will be of great benefit to applicants for, and holders of, Putting The Customer First and we look forward to helping it to grow.”
Customer First UK general manager, Frea 0’Brien, says: “Securing G4S as an assessment body is an important stage in Putting the Customer First’s progress to becoming a `must have’ quality standard for businesses which recognize that accreditation gives them a vital competitive edge
“As G4S operates in 115 countries world wide, the support of Simon and his team may also prove crucial in supporting the development of Putting The Customer First internationally.”
Author: Mike Clarke
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