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The Customer First Newsletter Issue 18 October 2009

News First
The Official Customer First News Flash

Bringing you the latest on the customer service industry, top tips for business performance, profiles of movers & shakers in our industry, the latest Customer First events, and the opportunity to join a network of customer-focused consultants.

Top Tips for National Customer Service Week

Sector in the News

Talking Heads Interview

Barclays Roadshow

National Customer Service Week - Join in the fun!ť

From the 5th - 9th October 2009, organisations up and down the country will be recognising the importance and necessity of customer service during National Customer Service Week. A time when good customer service delivery and individuals are recognised, read on to find out what Customer First UK will be up to during the week as well as ideas for how you can join in too!

Read the full story

Top tips for celebrating customer service!

Utility companies told to shake up customer service ť

As part of an upgrade to the National Grid, prices are expected to rise for the customer, meaning an upgrade to the service they receive would also be expected.
This comes at a time when Customer First has a wealth of utility type organisations interested in putting their customers first.

Read the full story

Simon Hill at Yorkshire Forward talks to Customer First ť

As Executive Director at Yorkshire Forward, Simon is responsible for regional development initiatives across many areas of business support in Yorkshire & Humber. As a well-known and respected businessman within the region, we grilled Simon on a variety of subjects, including his best and worst customer service experiences; his greatest achievement; & what makes him get out of bed on a morning.

Read the full Talking Heads Interview

Customer First UK join Barclays to spread the customer service vibe across the countryť

From October to December, Customer First UK will be touring up and down the country as part of Barclays 'Let's Talk Preparing for Growth' Roadshow.
Designed to advice and prepare businesses for an economic upturn, read on to find out more about the events, and how you can book your complimentary place.

Read the full story

Customer First Success Stories
Read the full case study		Business Link Yorkshire Putting their customers First In May 2009, Business Link Yorkshire became one of the first new Business Link's to achieve the Customer First Standard. Assessed by QAS in Doncaster, Business Link Yorkshire has confirmed to their customers during a difficult time in business that their customers always come first. Their assessor, Anne Hames, comments; "Although Business Link Yorkshire was assessed during its very hectic first year, the organisation demonstrated an absolute commitment to providing excellent customer service."
Read the full case study		Wandsworth Borough Council - Putting the Customer First for 6 years. As one of Customer First UK's longest standing customers, Wandsworth Borough Council has achieved the Putting the Customer First Standard for the fourth time. Their accreditation with the Standard has differentiated them within the business support marketplace as well as provided employees with a real confidence boost. Mike Brook, Economic Development Officer at Wandsworth, comments; "Our involvement with Customer First has brought many benefits to our customers and staff, and our overall Business Support Service has been improved as a result."

Customer First UK Events & Workshops

	Complimentary Awareness sessions in the North West ť Customer First assessment body Centre for Assessment, would like to invite you along to their complimentary awareness sessions on the Customer First Standard. Choose from a selection of workshops aimed at organisations from all industries. Click through on the dates to find out more and book your place.	5th October 2009 24th November 2009 7th December 2009 10th December 2009
	Complimentary Awareness sessions in London ť Customer First UK Preferred Business Partner, Capital Quality Limited will be running a series of complimentary awareness sessions within the London area, which will provide delegates with an insight into the Customer First Standard. Click through on the dates to find out more and book your place.	9th November 2009 23rd November 2009
	Complimentary Awareness session in Yorkshire and Humber ť Customer First assessment body Quantum Assessment Services and Preferred Business Partner Yhal Solutions have joint forces to run a complimentary workshop for organisations interested in finding out more about the Customer First Standard. Click through on the date to find out more and book your place.	6th November 2009
	Preparing for first assessment or re-accreditation workshops ť Are you currently preparing for assessment against the Customer First Standard? Whether it be your first assessment or a reaccreditation, these workshops run by Yhal Solutions will answer all your questions, and ensure that you are thoroughly prepared in time for assessment. Click through on the dates to find out more & book your place.	19th October 2009 17th November 2009
	Complimentary Awareness workshop for those seeking funding ť Putting the Customer First is now contractual for any organisation seeking funding from Yorkshire Forward.This complimentary workshop will provide organisations with the steps they need to start on their journey towards Putting the Customer First. Click through on the date to find out more and book your place.	28th January 2009

Become a Customer First Approved Consultant

Customer First UK looking to expand network with customer-focused consultants

We're looking for top performing consultants with a track record of supporting organisations to improve their customer service delivery to join our network. Successful consultants will secure an annual licence to support and advise businesses across the UK to achieve the Customer First Standard. We are currently selecting consultants for the October 2009 Training Programmes.

Find out more

ŠCustomer First UK 2009.

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